Education
Working title is "Human Resource, Labor and Law Essentials"
2 CR/20 hours
Cost = $99
Dates: 1/09, 1/10, 2/13 and 2/14
TQM
Working title, "Basics of Total Quality Management"
1 CR/10 hours
Cost = $48
Dates: 3/13 and 3/14
Small Business Management
3 CR/30 hours - regular course
Cost = $148
Dates: 4/10, 4/11, 5/08, 5/09, 6/12 and 6/13
No classes July and August
Marketing and E-Commerce
2CR/20 hours (shorter version of regular class)
Cost = $99
Dates: 9/11, 9/12, 10/09, and 10/10
Conflict Management
1 CR/10 hours - regular course
Cost = $48
Dates: 11/13 and 11/14
Customer Service
Working title, "Knowing How to Serve Your Customer"
1 CR/10 hours
Cost = $48
Dates: 12/11 and 12/12
Costs at Student (self) Support: (at the BTC Adjunct pay-rate) 10 student minimum as divider
- Human Resource, Labor and Law Essentials- 2 CR/20 hours = $99/student
- Basics of Total Quality Management - 1 CR/10 hours = $48/student
- Small Business Management - 3 CR/30 hours = $148/student
- Marketing and E-Commerce - 2CR/20 hours = $99/student
- Conflict Management - 1 CR/10 hours = $48/student
- Knowing How to Serve Your Customer - 1 CR/10 hours = $48/student
Total if taken individually = $490 5% Discount for all = $465.50
Info on Courses:
BUSE 120: Human Resources, Labor and Law Essentials 2 CR
This course covers basic employment law, overview of human resources management, the role of human resources personnel, affirmative action, equal employment opportunity, confidentiality and records management. Discussion involves the practical application of concepts to the workplace. This course also provides a legal and practical overview of employee relations and labor relations in both union and nonunion environments. Communication styles, facilitation, grievances and discipline handling, crisis interventions, conflict resolution, labor relations, and the role of government in human resources management are addressed. It also emphasizes compliance issues, including OSHA, employee assistance harassment, and substance abuse.
BUSE 121: Basics of Total Quality Management - 1CR
Total Quality Management, or TQM, is a strategic, integrated management system for achieving customer satisfaction. Course will overview the process, and students will be challenged in devising a plan strategy of how to implement the TQM approach in for their organization.
MGMT 152: Small Business Management 3 CR
Covers business structures, planning and organizing a business, purchasing an existing business or franchise, legal structure, cash flow, marketing, and changes businesses will encounter in the next five to ten years.
MKT 101: Marketing and E-Commerce - 2 CR
This course focuses on the basic skills in positioning, targeting customers, selecting marketing methods, making an offer, tracking results, and following up to successfully grow a business. Course format includes group discussion with an emphasis on practical, real life marketing ideas and plans. Note that classroom discussions will take priority over but be guided by lectures in order to come up with marketing best practices. Students will be graded by the quality of their discussion and the successful completion and presentation of their own marketing plan.
MGMT 101: Conflict Management 1 CR
Conflict is described as a disagreement among two or more individuals. Managing the periodic incidence can prove to be challenging as well as stressful. This course will give the student the tools to understand the reasons that conflict exists, how to stimulate conflict in a healthy and competitive way in order to increase performance, control conflict, and resolve and eliminate conflict.
BUSE 123: Knowing How to Serve Your Customer - 1 CR
Excellence in customer service can be the determining factor, no matter the type of service or product, to the success or failure of an organization. Course discusses the basics of customer service, bias in providing quality service, finding the right person the level of expected service, and defining "who is the customer" when dealing in business relations.